Best Practices when calling:
Behaviors that may increase spam flagging:
High volume (companies that make over 20,000 calls per month are generally labeled high volume and may be flagged automatically)
Short Duration Calls ( 6 seconds or less duration of calls)
High volume of unanswered calls
Sending pre-recorded messages
Automatic dialing
Numbers are not called back
Best practices:
Reduce call volume per number:
Split your call volume between 2 or 3 different numbers
Avoid calling the same number multiple times on the same day
Reduce short calls from the same number :
Leave a voicemail
Reduce unanswered calls and increase your call-back rate:
Consider carefully the time of day you’re calling on
Leave your contact details over voicemail and let them know who you are and why you were calling them
Avoid calling people who are in the National Do Not Call Registry (for example in the US: https://telemarketing.donotcall.gov/profile/Create.aspx)
Prioritize calling qualified leads or people that have opted into receiving communications from you
Set up a personalized welcome message so that as your call is returned it’s clear who they are going to speak with
Rotate caller IDs used for outbound skills every month, week, or day as needed.
Local presence – obtain a local number for every region, state, or area code you call.
Register your number with the major caller ID reputation registries.
Use a C-Name service – VoIP Office offers the Caller ID Name feature, where the company name along with the company number can be displayed on the customer’s device.
Helpful Links:
US: Federal Communications Commission -Stop unwanted Robocalls and Texts
UK: Ofcom: Unwanted calls and messages
EU: Protecting Privacy and fighting spam
US numbers may be registered with Free Caller Registry to help support their reputation.