FAQ

International Phone Number Pricing (Service Activation)
Number Setup The set-up fee is a one-time fee charged when the order is placed.  Monthly Recurring Service Charge (MRC) This is a monthly recurring s...
Sat, 29 Jul, 2023 at 12:23 PM
Third-Party Spam Detection Services (US Wireless Carriers)
Major cell phone carriers tend to offer some sort of spam detection service, and some will even block such calls for you. Generally, pay-as-you-go customers...
Mon, 8 Jul, 2024 at 2:52 PM
Port Your Phone Numbers
Porting is transferring a phone number from one phone service provider to another. What is the porting process?  Porting is transferring a phone number...
Thu, 19 Oct, 2023 at 1:56 PM
Opt-in and opt-out
Opt-in and opt-out Data protection laws require that the recipients give their explicit consent before receiving any SMS from your company's number. It...
Thu, 29 Feb, 2024 at 10:17 AM
Dialer Voice Campaigns
Campaigns   The dialer is managed through Campaigns. Every Campaign has lists of Leads and associated Agents (members). The Campaign is in charge of diali...
Tue, 26 Mar, 2024 at 5:56 PM
10DLC campaign vetting tips and tricks
All new 10DLC campaigns are manually reviewed by an external vetting agency to ensure that campaigns are compliant with CTIA (Cellular Telecommunications In...
Wed, 26 Jun, 2024 at 3:03 PM
Why was my 10DLC campaign rejected?
The campaigns for qualified brands undergo a mandatory vetting process to ensure they adhere to the appropriate carriers’ code of conduct. Mobile Networ...
Wed, 26 Jun, 2024 at 3:22 PM
Android Notifications Not Working
Why Are My Notifications Not Showing Up on Android? We're all familiar with that annoying feeling when we can't find certain notifications! If y...
Wed, 7 Aug, 2024 at 12:29 PM