Porting is transferring a phone number from one phone service provider to another.
Porting is transferring a phone number from one phone service provider to another. The porting request is submitted by emailing VoIP Office Support. A few steps are involved in the porting process:
- Gather the authorized person's information.
- Find out the correct Billing Telephone Number (BTN).
- List all the telephone numbers you are porting, and provide the required documents (if needed).
- Sign the Letter of Authorization (LOA). Depending on the type of the number you are porting and its area, we may need additional documents. Our Number Porting team will contact you directly if needed.
Here are the various porting statuses.
| Porting Status | Definition |
|---|---|
| Pre-Porting | Pre-porting enables us to gather all the required information to port the numbers you will be provided with an LOA (Letter Of Authorization) which you will be filling in all the details along with the numbers you would like to VoIp Office Service. The same details will be used to submit the port request to losing provide to approve and confirm the date when numbers will be porting |
| Porting Pending | The porting is underway. Email updates are sent for every porting status change, such as porting date confirmed, porting date postponed, porting delayed, etc. The latest confirmed porting date will be sent to you and 2 days prior to the confirmed porting date we will provide users with Mobile and desktop applications to be configured and be ready to receive the calls. You can still use your existing provider applications to receive calls till the porting is successfully completed |
| Porting Complete | The porting is successfully completed. An email update will be sent to you stating porting is successfully completed. We have already configured mobile and desktop applications. We will configure the rest of the device's IP Phones etc. |
| Porting Failed | The porting failed. The porting fails for various reasons. In many cases, porting failure is recoverable, such as an incorrect billing telephone number. We will provide you with complete details of the port rejections via email once you get updated information from the losing carrier will resubmit the porting request. |
Why should I choose to transfer a phone number?
Transferring an existing phone number eliminates the inconvenience of changing phone numbers.
- No new phone numbers to remember
- No need to notify friends, family, customers and business contacts of your new phone number
- No need to print new stationery or business cards
Are toll-free numbers transferable?
Yes; all domestic US-based toll-free numbers are transferable to VoIP Office unless there is a contract that prevents you from doing so.
How long does it take for a number to be transferred to VoIPOffice?
Having all the required information ready makes the process quick and painless. In most cases, we can transfer your number within 10-30 business days from when you submit the number transfer request, provided that all the correct information and documentation is submitted, including a correctly filled out Letter of Authorization (LOA) and the correct Billing Telephone Number (BTN).
When is it safe to cancel my prior telephone service provider?
Do not cancel your old telephone service until your numbers have been completely transferred.